FAQ
Company & Brand Introduction
1. When was Infitruss founded?
Infinity Truss & Stage Co., Limited was established in 2010 in Guangzhou, China, and relocated to Foshan in 2019 to expand production capacity.
2. What is Infitruss specialized in?
3. Where is your factory located?
4. How many years of experience does your company have?
5. What certifications do your products have?
6. What makes Infitruss different from other suppliers?
7. What materials do you use in production?
8. Does Infitruss export globally?
9. What is your company's vision?
10. Do you have your own engineering team?
11. What is the meaning of your company slogan?
12. What is your production capacity?
13. Can clients visit your factory?
14. Which industries do you serve?
15. Do you attend international exhibitions?
16. How do you ensure consistent product quality?
17. What technology do you use for production?
18. What is your main market?
19. Do you provide after-sales support?
20. What is your mission as a truss manufacturer?
General Product FAQ
1. What types of truss do you manufacture?
2. What is the standard material for your truss?
3. What are the main sizes available?
4. What is the connection type of your trusses?
5. Are your trusses compatible with other brands?
6. How do you test truss safety?
7. Can you design custom truss structures?
8. What is the typical load capacity of your truss?
9. Do you provide stage platforms along with truss?
10. Are your trusses suitable for outdoor use?
11. What surface finishes are available?
12. Can I order truss sections in custom lengths?
13. What is the lifespan of your aluminum truss?
14. Do you provide replacement parts?
15. What's the difference between box and triangular truss?
16. Are your trusses easy to assemble?
17. How do you package trusses for shipping?
18. Can I request custom color coating?
19. Are your products suitable for LED screen hanging?
20. What accessories come with a truss order?
21. What is the lead time for regular truss orders?
Typically 15–25 working days after deposit confirmation.
22. Do you provide user manuals or assembly guides?
23. What welding method do you use?
24. Can trusses be used vertically as towers?
25. What's the maximum span for a truss beam?
26. How are trusses connected to ground or stage decks?
27. Are your trusses certified by TUV?
28. Can you match specific brand dimensions (like Global Truss)?
29. Do you provide design files for approval before production?
30. What is your minimum order quantity (MOQ)?
31. Do you offer free samples?
32. Can I mix different truss models in one shipment?
33. Do you make circular or curved truss sections?
34. Are ladder trusses strong enough for lighting?
35. What accessories are compatible with your trusses?
36. Are folding trusses easy to transport?
37. Can I connect a roof system to a box truss?
38. Do you offer installation services?
39. How do you guarantee truss alignment accuracy?
40. Are your products environmentally friendly?
Truss Product FAQ
Box Truss
1. What is a box truss?
A box truss is a square-shaped aluminum truss with four main chords, ideal for high-load and long-span applications.
2. Where is box truss commonly used?
3. What are the advantages of box truss?
4. What sizes do your box trusses come in?
5. What's the load capacity of a box truss?
6. Are your box trusses compatible with Global Truss or Prolyte?
7. Can box trusses be powder coated in color?
8. How are box trusses connected?
9. Are box trusses suitable for hanging LED screens?
10. Can box trusses form cube or square structures?
Triangular Truss
11. What is a triangular truss?
A triangular truss has three main chords, offering a lightweight structure with good strength.
12. When should I choose triangular truss over box truss?
13. What are the common sizes for triangular trusses?
14. Is triangular truss strong enough for lighting setups?
15. Can triangular trusses be curved?
16. What connection system is used for triangular truss?
17. How do you test triangular trusses?
18. What is the maximum span of triangular truss?
19. Are triangular trusses stackable for transport?
20. Can I combine triangular trusses with box trusses?
Ladder Truss
21. What is a ladder truss?
A ladder truss is a two-chord truss used for small-scale lighting and display setups.
22. What's the benefit of ladder truss?
23. Where is ladder truss typically used?
24. Can ladder trusses support heavy lighting?
25. What materials are used for ladder truss?
26. What are standard ladder truss sizes?
27. Can ladder truss be bent or curved?
28. How are ladder trusses connected?
29. Are ladder trusses available in custom lengths?
30. Can I use ladder truss as side walls of a roof system?
Circular / Curved Truss
31. What is a circular truss used for?
It's used to create ring shapes for exhibition booths, lighting rigs, and center displays.
32. Can you produce custom diameters?
33. What's the difference between circular and curved truss?
34. How are curved trusses connected?
35. What events use circular trusses most?
36. Are circular trusses stable?
37. Can circular trusses be used as decorative structures?
38. Do you provide design drawings for circular trusses?
39. Can circular trusses support moving lights?
40. How are circular trusses packed?
Folding Truss
41. What is a folding truss?
A folding truss is a collapsible structure designed for easy transport and storage.
42. How does a folding truss work?
43. What are the advantages of folding trusses?
44. Are folding trusses strong?
45. Where are folding trusses commonly used?
46. What's the max length of a folding truss?
47. Can I connect folding trusses with box trusses?
48. What finish options are available?
49. Do folding trusses require maintenance?
50. Can folding trusses be TUV certified?
Roof Truss Systems
51. What is a roof truss system?
It's a complete stage roof setup consisting of top trusses, legs, and corner blocks.
52. What are roof trusses used for?
53. What materials are used in roof trusses?
54. Do you provide full roof truss kits?
55. Can roof trusses support lighting and LED screens?
56. What roof shapes are available?
57. How long does it take to install a roof system?
58. Do you include rainproof covers?
59. Are roof truss systems customizable?
60. What's the largest roof system you can build?
Accessories FAQ
Clamps
1. What types of clamps do you offer?
We provide aluminum half couplers, swivel clamps, trigger clamps, and heavy-duty clamps.
2. What is the load capacity of your clamps?
3. Are your clamps compatible with other truss brands?
4. What materials are your clamps made from?
5. Can clamps be customized?
Couplers
6. What are truss couplers used for?
Couplers connect truss sections together securely and maintain alignment.
7. Do you offer spigot and bolt couplers?
8. How are spigot couplers installed?
9. Are your couplers TUV certified?
10. What is the difference between single and double couplers?
Base Plates
11. What materials are your base plates made from?
Heavy-duty aluminum or steel with anti-slip surface finishing.
12. What sizes of base plates are available?
13. Are base plates necessary for every setup?
14. Can I order base plates with logos?
15. Do you provide adjustable base plates?
Truss Tubes / Accessories
16. Do you sell spare truss tubes?
Yes, we supply individual aluminum tubes for repair or custom builds.
17. What is the standard diameter of truss tubes?
18. What is the standard length of a truss tube?
19. Can I purchase connecting pins or safety clips separately?
20. Are your truss tubes polished or anodized?
Applications FAQ
Concerts / Events
1. Are your trusses suitable for concerts?
Yes, our heavy-duty trusses are widely used in live concerts and stage setups.
2. What size of truss is best for concert stages?
3. Can your trusses support LED walls for concerts?
4. Do you offer full concert stage systems?
5. Can you assist with stage layout design?
6. What safety measures are included in concert truss systems?
7. How long does it take to install a concert truss setup?
8. Can concert trusses be reused?
9. Are your trusses rental-friendly?
10. Do you supply rigging accessories for concerts?
Exhibition / Trade Show
11. Can your trusses be used for exhibition booths?
Yes, they are perfect for display booths and lighting frameworks.
12. What truss type is best for exhibitions?
13. Can you design exhibition truss layouts?
14. Are exhibition trusses easy to assemble?
15. Can I hang banners and lights on the truss?
16. Do you supply portable display trusses?
17. Can truss booths be reused for multiple exhibitions?
18. Are truss systems suitable for indoor and outdoor exhibitions?
19. Can truss systems be powder-coated in black or white?
20. Do you offer truss accessories for exhibitions?
Wedding / Festival / Rental
21. Are trusses suitable for wedding stages?
Yes, our circular and decorative trusses are ideal for wedding lighting and arches.
22. Can truss be used for outdoor festivals?
23. Do you supply small truss systems for parties?
24. What's the best truss type for weddings?
25. Can trusses hold chandeliers or decorative elements?
26. Are trusses safe for use on temporary venues?
27. Can you design a custom arch for events?
28. How do I maintain trusses used for outdoor rentals?
29. Do you provide truss systems for event rental companies?
30. Can I brand truss covers or PVC roofs with logos?
Installation & Maintenance FAQ
1. How should I install a truss system safely?
2. Do I need professional installers?
3. What tools are required for assembly?
4. Can one person assemble small trusses?
5. How do I clean aluminum trusses?
6. How often should I inspect my trusses?
7. What signs indicate truss damage?
8. Can damaged trusses be repaired?
9. How do I store trusses?
10. Can I lubricate truss spigots?
11. What is the correct order of assembling a truss system?
12. How do I ensure truss connections are tight enough?
13. Is it necessary to ground the truss system?
14. What is the recommended lifting method for roof trusses?
15. How should I disassemble trusses safely?
16. Can trusses be stacked vertically for storage?
17. What maintenance should I perform annually?
18. How to avoid truss deformation during setup?
19. What should I do if bolts or pins are missing?
20. Are trusses affected by humidity or rain?
21. What temperature range can aluminum truss withstand?
22. Can truss surfaces fade over time?
23. How do I maintain the polished truss finish?
24. Should I label truss sections for inventory?
25. Can I combine old and new truss sections?
26. What safety equipment should I wear during installation?
27. How can I protect trusses during transport?
28. Do trusses need periodic re-certification?
29. How do I verify truss load ratings before use?
30. Does cleaning affect anodized surfaces?
OEM & ODM FAQ
1. Do you provide OEM services?
2. What does your ODM service include?
3. Can I have my logo engraved on the truss?
4. What details do you need for custom design?
5. Do you design complete stage systems?
6. What file formats do you accept for drawings?
7. Can you produce trusses with special shapes?
8. What's your lead time for custom projects?
9. Can you produce small-batch custom trusses?
10. Do you offer free design consultation?
11. Can I order custom-colored trusses?
12. Can you make truss covers with brand logos?
13. Do you provide packaging with custom logos?
14. Can you make private label manuals?
15. How can I confirm my OEM order design?
16. Do you help clients with local installation drawings?
17. What industries do you serve through OEM/ODM?
18. What's your confidentiality policy for ODM designs?
19. Can you develop new products jointly with customers?
20. Do you charge for sample prototypes?
Factory & Production FAQ
1. Where is your factory located?
2. How large is your factory?
3. What machinery do you use for production?
4. How many workers are in your production team?
5. Are your welders professionally certified?
6. What's your production capacity per month?
7. How do you ensure precision in truss cutting?
8. What welding process do you use?
9. How do you check welding quality?
10. Do you conduct load capacity tests in-house?
11. What's your QC inspection process?
12. Do you follow international production standards?
13. Do you use recyclable materials?
14. How do you store finished trusses?
15. How are defective trusses handled?
16. Do you offer factory inspection for buyers?
17. Can you produce based on sample drawings?
18. How do you manage production timelines?
19. How often do you maintain machines?
20. What safety measures are applied in your factory?
Shipping & Packing FAQ
1. Do you ship worldwide?
2. What are your main shipping methods?
3. What is your nearest port?
4. How do you pack trusses for shipping?
5. Can trusses be shipped in containers?
6. Do you provide export documentation?
7. What's your average shipping time?
8. How do you prevent scratches during transport?
9. Do you offer palletized shipping?
10. What are your packaging options?
11. Do you print logos on flight cases?
12. Can trusses be packed disassembled?
13. Do you help with customs clearance?
14. How is the shipping cost calculated?
15. Do you support DDP or DAP terms?
Payment & After-Sales FAQ
1. What payment methods do you accept?
2. What is your standard payment term?
3. Do you accept PayPal?
4. Can you offer credit terms for long-term clients?
5. What currencies do you accept?
6. Do you issue commercial invoices for customs?
7. Do you charge VAT or taxes?
8. What's your warranty period?
9. What does your warranty cover?
10. What's not covered by warranty?
11. How can I claim warranty service?
12. How fast do you respond to after-sales issues?
13. Do you offer replacement parts?
14. What if the goods are damaged during shipping?
15. Do you offer technical support after purchase?
16. Can I return goods if they don't fit?
17. Who pays for return shipping?
18. Do you offer maintenance services?
19. How can I contact after-sales support?
20. Do you offer a satisfaction guarantee?
Global Trade FAQ
1. Do you export directly or via trading companies?
2. Which countries have you exported to?
3. Do you have English-speaking staff?
4. Can you provide certificates of origin (CO, FORM E, FORM A)?
5. What international trade terms do you support?
6. Do you offer door-to-door service?
7. Can you provide customs clearance assistance?
8. Do you work with distributors overseas?
9. How do you handle communication with foreign clients?
10. Do you have local agents in other countries?
Miscellaneous FAQ
1. Can I visit your factory in person?
2. How far is your factory from Guangzhou Airport?
3. Do you offer free hotel booking assistance?
4. Can you provide invitations for visa applications?
5. Do you participate in trade fairs?
6. Can you do joint projects with other manufacturers?
7. Do you offer training for assembly teams?
8. Can I request 3D design files for presentations?
9. Do you provide marketing support for distributors?
10. Can I order spare tools along with trusses?
11. Do you offer technical certifications or load reports?
12. What's the best way to contact your team?
13. Can you provide truss design training?
14. Do you support dropshipping or resale cooperation?
15. What is the core philosophy of Infitruss?